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Support Requests and Resources

Have you already created a ticket? Please visit our Zendesk Page for updates on your ticket or to add any additional information.

We have community discussion and feature request pages. Read more. Looking for other resources? Click here.

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Very briefly summarize the issue
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Feel free to add any screenshots to further clarify the issue.

Include the tarball from the appropriate snapshot command

To generate the requested snapshot(s), please use the most appropriate snapshot command for your situation:

  • rtsnapshot(1) (real-time system problems)
  • dbsnapshot(1) (database problems)
  • dbloc_snapshot(1) (dbloc problems)
  • syssnapshot(1) (system problems)
  • licsnapshot(1) (license problems)

Please include the resulting tarball from one or more of these commands along with your support request.

Effective problem reports are often time consuming and difficult, but your efforts help us to resolve the issue more quickly. Please consult the man pages bugs(5) and reporting(5) for some guidelines.

Click or drag files to this area to upload. You can upload up to 4 files.

Community Discussion and Feature Request Pages

For broader issues, we have BRTT Community Discussion Pages to solicit general input and feedback. Chief among these are specific Feature Request pages, some of them specific to individual pieces of Antelope software.

More resources