BRTT uses a ticket-based system for customer support.
As always, please send any questions or problems for BRTT to the email address
With the ticket-based system, it is important that everybody use this address rather than our personal email addresses so we can make sure all issues get addressed by the right people, tracked, and resolved.
The first time you send an email to the new firstname.lastname@example.org, you will receive a welcome email asking you to click a confirmation link to set a password. You will only have to do this once for your email account, after which you'll have an account in the support system.
At this point proceeds via email exchanges to resolve your issue. If you wish, you may also interact directly via the support-system web interface.
Soon after submitting a support request you will get an automated reply confirming that we have received your request. This confirmation will give you an assigned ticket number for the request, which you can use in further discussions (if you just reply to emails in the thread, the ticket number will follow along automatically). All follow-up responses from us will come from email@example.com, as part of an email thread that links to the support ticket.
Your current request ticket, any other of your own open request tickets, and a history of your past requests and their resolutions are available via the support-system web interface.
Your tickets and the email threads remain private to your account. The web account may be useful for you to review a question we've already answered, to elaborate on an open request via the web rather than email, or to watch any extended requests such as those whose solutions will be included in the next Antelope release.
Within BRTT, this system assists us in tracking and assigning your requests for the best service possible.